Topps Match Attax UEFA Champions + Europa League 2020/21

[Ole]

If Topps thinks about answering after several weeks, you will realize that pictures are no longer useful. I had cards that were missing more than 2 mm on the right edge, compared to cards from the same collection. Completely badly cut and proven with comparison photos

In response, I received a reference to the FAQs where it says that damaged cards must be sent in now. At the collector's expense, of course. If Topps determines that the cards would be graded less than 8, they will replace them.

Here, too, Topps has started to hide behind an additional clause in order to make complaints as difficult as possible for collectors. What simple collector can assess the grading of cards?

Anyone planning an order to be delivered by TOPPS UK (UK, ES, FR, IT Shop) should be aware of this new development. The German customer service is a welcome exception, with response times of a maximum of 1 day and reasonable answers.

 

[dantzig]

If Topps thinks about answering after several weeks, you will realize that pictures are no longer useful. I had cards that were missing more than 2 mm on the right edge, compared to cards from the same collection. Completely badly cut and proven with comparison photos

In response, I received a reference to the FAQs where it says that damaged cards must be sent in now. At the collector's expense, of course. If Topps determines that the cards would be graded less than 8, they will replace them.

Here, too, Topps has started to hide behind an additional clause in order to make complaints as difficult as possible for collectors. What simple collector can assess the grading of cards?

Anyone planning an order to be delivered by TOPPS UK (UK, ES, FR, IT Shop) should be aware of this new development. The German customer service is a welcome exception, with response times of a maximum of 1 day and reasonable answers.

Indeed the german CS is quite acceptable and they genuinely want to help you, at least from my experience.

The rest goes always to UK branch, be spanish, french or italian (same email I think)... they take weeks to answer and many times without a proper answer.

Oh they want factory cards to be returned at our own expense? Ok, then say hello to my little friend, Paypal! (anyone got the reference? ).

This time I'll call it a day, pretty sure they can't replace the cards as product is sold out and there's worse "battles" reserved for the future