Hi guys.
I suppose many of you have already ordered stickers/cards products from a german seller called stickeroase. He sells quite a lot and at acceptable/good prices. I've made some orders from him along these last years and even though I can't say I was completely satisfied, I didn't have any serious problem with him (except once, but it was solved and doesn't matter to this case).
Last weekend, I bought from him an almost complete FIFA 365 2017 set from Eastern Europe edition. He advertised it in german as "around 660 different stickers, without album". Heck, I tried to bid and won for a fairly good price. As usual, he sent really fast and received it today.
I went to check how many stickers were missing and which ones. To my surprise (or not, knowing how sometimes he's not careful for selling too much everyday, hence the title "hong kong seller"), I got only 647 different stickers, so in the end, missing 25 for the complete set. Not surprisingly was checking that the 25 were all from those rarer golden stickers. But no matter, I already had the idea the ones missing were those rarer stickers, but missing 12 to 25 is still quite a difference.
So I sent a message to him. Here's the (surreal) messages exchanged:
Minutes later, stickeroase responds to that case with the stupid offer of refunding 38 cents for the missing 13 stickers and sending this message:
I suppose many of you have already ordered stickers/cards products from a german seller called stickeroase. He sells quite a lot and at acceptable/good prices. I've made some orders from him along these last years and even though I can't say I was completely satisfied, I didn't have any serious problem with him (except once, but it was solved and doesn't matter to this case).
Last weekend, I bought from him an almost complete FIFA 365 2017 set from Eastern Europe edition. He advertised it in german as "around 660 different stickers, without album". Heck, I tried to bid and won for a fairly good price. As usual, he sent really fast and received it today.
I went to check how many stickers were missing and which ones. To my surprise (or not, knowing how sometimes he's not careful for selling too much everyday, hence the title "hong kong seller"), I got only 647 different stickers, so in the end, missing 25 for the complete set. Not surprisingly was checking that the 25 were all from those rarer golden stickers. But no matter, I already had the idea the ones missing were those rarer stickers, but missing 12 to 25 is still quite a difference.
So I sent a message to him. Here's the (surreal) messages exchanged:
dantzig said:I've received today this lot, but it's not 660 different stickers, it's just 647, missing these numbers:
36, 50, 79, 109, 110, 136, 152, 195, 213, 214, 248, 277, 301, 342, 385, 399, 426, 440, 468, 520, 534, 575, 589, 616, 630
Please send at least 13 of these missing, I bought this just because it was an almost complete set, missing twice than what's described is too much.
Waiting your answer.
Regards.
stickeroase said:Hello
I had extra in the auction that it was in something so about 660 different. This can vary slightly since we have not exactly counted the stickers.
Greeting Sebastian
dantzig said:Sebastian, this is not "slightly"... You cannot sell like this, we're talking about two times more missing stickers than you advertised... "About 660 stickers" is not nearly the same as 647 stickers, even more when all 25 stickers missing are not easy to get.
While I'm still asking politely, please solve this, it's not the first time you messed up and I always been understanding, like the last time when I revised my feedback when you asked.
stickeroase said:Hello
In the auction is clearly indicate that it is about 660 stickers ,. I have no more stickers from this edition. "Ca" means in german that it is only an estimate how many stickers are. I am happy to meet you and reimburse you proportionately 0.38 euros. Anosten you should send the article Bitte back to me.
Greeting Sebastian
After this, I opened a case of returning the item with the reason "missing parts or pieces", which according to what I read on ebay help, is reason enough for the seller to pay for the return shipping.dantzig said:You're kidding, right? Do you know math? Do you know how to round it up or down? About 660 stickers is not nearly the same as 647, even more when it's missing so many rarer stickers! Why can't you understand this? You're clearly damaging a costumer and again you don't care! Your feedback says it all! You should be more concerned in providing a proper customer service than selling so badly to earn money!
Seems you prefer to be an idiot rather than solving you own mess. With such behavior, beware of incoming negative feedbacks of people buying also this.
I'm giving you one last, FINAL CHANCE before I take proper actions against you: since you don't want to solve this case, I'm still willing to return the stickers if you refund me the shipping, because I'll also have to pay around 10€ to return them. Don't even think about making me pay the return shipping, I'm not the one who doesn't know how to count properly.
Minutes later, stickeroase responds to that case with the stupid offer of refunding 38 cents for the missing 13 stickers and sending this message:
So without thinking twice, I declined the ridiculous 38 cents refund and later sent this:stickeroase said:Hello
There is no more than 660 stickers in the auction. You got the article at a very scanty price and so now make a theater for 13 sticks? As I said, we gladly paid you the money for 13 stickers that would be 0.38 euros or you send the goods back to me. Since the article was delivered as specified, you would have to pay back the return.
Greeting Sebastian
No more messages exchanged so far.dantzig said:I'm gathering all my remaining patience to explain to you, like an adult explaining to a kid, why I'm complaining.
By your loose definition of "around", it means every buyer has to be satisfied if you promise them less stickers than you should... If you sell around 500 stickers and send 480, then it's ok, because it's "just" missing 20... Problem is, every buyer is expecting at least 500 stickers and honestly, you're the first seller that when uses something as "around", it sends less stickers than the estimate advertised... If you're selling 647 stickers, then you should say at most "around 640 stickers", then buyers would be satisfied to even get 7 stickers more... But no, you're advertising a near complete set of "around" 12 stickers missing when in reality was 25... With so many sales already, you should have learned the advertising basics, how to properly do marketing and please customers... Your poor excuses and more than 100 negative feedbacks says otherwise.
Now let's focus on the numbers. It's not really the 660 vs 647. It's actually 12 vs 25. It's VERY different when it's missing around 12 stickers than missing 25 stickers, even more in this collection, when all missing stickers are rarer to get... Do you think getting 12 rare stickers is the same as getting 25 rare stickers? Even more from an non-international edition? And you want to refund a meaningless 38c for those 13 rarer stickers? There are two possibilities here: either you're completely oblivious of what you're selling (which is bad) or you're trying to make me a complete fool (which is even worse).
The return process is ongoing and you still have some days to think carefully about this. The article wasn't delivered as specified, you're hiding under some absurd loose definition of "around" and you should have realized already I'm not an idiot.