Italian cheater at eBay?

[Jimmy1975]

I sold some cards to an Italian user at eBay, he had a good reputation and only positive feedback.

Anyway, he didn't want me to send the cards with registered letter, so I sent them with regular letter.
Just one week after I have sent the letter he raised a case at PayPal that he didn't recieved the cards, without contacting me first. I answered politely at PayPal resolution center that a letter to Italy could take up to 2-3 weeks to arrive. This was at wednesday. Today, Friday, PayPal solved the case to the buyers advantage and took the money from my account.

By experience with the Italian post i know that sometimes it takes 2-3 weeks, even a month sometimes, for a letter to arrive.

What do you think about this?
I have contacted the buyer several times, both by private mail and thorugh the eBay messaging system, but no answer from him. And since I allready gave him positive feedback because of the fast payment I can't no longer give him negative feedback.

The name of the user is fiorentino2017

 

[dantzig]

I sold some cards to an Italian user at eBay, he had a good reputation and only positive feedback.

Anyway, he didn't want me to send the cards with registered letter, so I sent them with regular letter.
Just one week after I have sent the letter he raised a case at PayPal that he didn't recieved the cards, without contacting me first. I answered politely at PayPal resolution center that a letter to Italy could take up to 2-3 weeks to arrive. This was at wednesday. Today, Friday, PayPal solved the case to the buyers advantage and took the money from my account.

By experience with the Italian post i know that sometimes it takes 2-3 weeks, even a month sometimes, for a letter to arrive.

What do you think about this?
I have contacted the buyer several times, both by private mail and thorugh the eBay messaging system, but no answer from him. And since I allready gave him positive feedback because of the fast payment I can't no longer give him negative feedback.

The name of the user is fiorentino2017

If the cards are not really valuable, I wouldn't bother anymore with that... No matter if he asked for standard postage (which indeed can be a sign for something wrong), ebay just want to know if they can trace it (and by "they", I mean you have to insert the tracking number in ebay system AND be available to trace it there, not in some website).

If the cards are valuable, then you were gullible to accept standard postage... I only give my buyers a chance to choose if it's just some low value stickers and cards.

About the case itself, one week is indeed too short to open a case (but ebay allows after 4 working days, if I'm not mistaken) and also, ebay estimate deliveries might be deceiving for the buyers... But it's surprising that Paypal closed the case so quickly, they usually give around one week to work things out and if escalated, then it can be closed right away.

You also wrote that he opened a Paypal case, but I suppose it was en ebay case? Mind the difference, Paypal case is something opened on Paypal, not affiliated with ebay purchases/sales.

His feedback is already substantial, more than 400... Usually, guys who take advantage of these cases have low feedback, but of course, he might those guys who's always waiting to open cases for non-traceable purchases to "strike"... And his behavior does give that feeling.

And about feedback: because of these cases and also people not leaving feedback, since some years ago I just leave feedback AFTER the buyer has left positive feedback. Like @AndyR wrote, you as a seller cannot leave anything else than positive feedback.

 

[Danju]

thats why most people just send by reg. letter in case of using paypal.
it´s a pitty but they made it very easy for peope that are up to no good.