Damaged Items (purchases & swaps)

dantzig

Administrator
Staff member
Contributor
#1
Hey guys.

Today I had the idea of making a video about a damaged empty album I've received a few months ago... After doing it, I realized it would be nice to know what have other people received damaged.

So, feel free to share your stories with us and if possible, with picture(s)/video attached... I'm sure it can help preventing some mistakes when shipping.

 

redwhite

Well-Known Member
#2
You're not alone, I can tell a lot of similar stories and receiving damaged items is mostly because the seller didn't protect them with cardboard.

But in some cases the reason is because customs open the packages and they don't protect it properly again or they open the packages very badly. I have a few bad experiences with customs from Venezuela and Colombia.
I have no picture to show it, but one time I received a Colombian album with a cut through the cover and the first 5 pages. It was protected with a cardboard, buy they cut it in the middle to look what was inside. I could only find a photo of another similar case which shows a little scratch from a knive (see 5th photo).

But one time I had a good experience. After opening some sealed packets, Colombian customs closed them again with tape (see last picture). An unique collector's item!
 

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dantzig

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#3
Oh man, that's a complete disrespect for personal items! Both from seller and customs! What the hell they're trying to check inside the packets? Drugs? And the rest of the items seems a rhino has been playing over it for a week.

That is why I won't buy outside European Union... I'm glad you referred the customs issue too, because my last experience buying items from United States was very bad... Had to pay more taxes than expected and worse, some items were clearly damaged... And I received from two different sellers, though the second was "decent"... But the first one, an album and sealed box, the album was cut in the spine, plus some creases in the corners... Now, the only thing I remember for making that cut damage is when portuguese customs are opening the package with some cutter... Album is always on the bottom and they've opened the package right from the bottom (the adhesive tape for sealing again the package was the proof).

20140811_174843.jpg 20140811_174946.jpg

I complained with customs, sent pictures, demanded a response... They told me they would "investigate" but I knew I would either receive no answer (like when a package was lost in UK and after some months, no answer from them, let alone compensation) or no bad handling from customs... And that's what happened after some weeks, a quick answer claiming customs were not at fault and everything was handled carefully, as they "usually" do... If something portuguese are "good" is blaming someone else and not assuming their faults... Fortunately, I had the first seller to refund me the album and part of shipping costs.

In the second package, with the same contents, album was ok, but sealed box came opened... And before receiving it, but after received the first package with the damaged album, I asked the seller how the contents were inside the package... He said the album was inside a zip-lock bag and of course, box was sealed... So when I receive it, I got that zip-lock bag protecting the opened box, not the album (which was completely unprotected, on the bottom of the package)... So you see, either seller was lying, which seems stupid because of the zip-lock bag swap, or the customs just opened the package, opened the box, took out the album from zip bag and then, without even remembering what they did first, put the box already opened inside the zip bag.

Probably I will be doing more videos about these "plagues"... People deserve to know these issues... And by people, I mean both buyers who were prejudiced and sellers/customs who handle the items like shit.
 

redwhite

Well-Known Member
#4
I also have another story. Last year I bought me some update sheets from Spain. To save on shipping costs the seller folded the sheets (to get a smaller format), but at the same time he made them worthless because the stickers will never close to each other again perfectly (see scan). But that was not the only thing, I also realized that he removed the original advertising at the bottom (the green boarder with Yugon! on it) (to get less weight).

But he wasn't the first seller who cut original sheets, it happened to me before a few more times.
 

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dantzig

Administrator
Staff member
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#5
Oh, now you scared me! Because I also sold spanish updates last year and the first ones I sold were also folded (yup, to save shipping costs, but to buyer, honestly), but I never took out that Jugon advertising... He really cut it out? To save weight? What, 2g? To me, I think it's probably to hide where it was from, so people wouldn't try to buy from spanish sources.

The way I folded was supposed to be back originally again... Not pressing too much, so it wouldn't leave marks and one line of stickers was about 1mm bigger, which made it possible to fold without pushing... And in the description, I always warned about that folding... But after one buyer told me if I could send unfolded, I started doing always like that.

Maybe I could do videos about my mistakes too ahah... My first one was trading my Euro 2000 doubles I found (about 300 I think, most different), for the 2010 collection I was doing at the time... Mostly 1-1 trades and if I remember correctly, first swap was about 40 Euro 2000 stickers for one guy for about the same for me with 2010 stickers :p Only after a while I realized how valuable they were.
 
#6
You cant imagine what happend to me the previous summer.Here,in Bulgaria,we have 1,2 small Facebook groups for people colletcting Panini stickers so they can swap.So I had a agreement with a guy who was like 45/50 years old.So I send him some stickers and he send me some mssing numbers in return.When I opened the envelope,there was undescribable mess.All the stickers were in different corner of the envelop.Some of them were sticked together and there was one sticker of Samuel Eto'o that was sticked over the other stickers so when I tried to unsticked,it damaged the other stickers so nearly half of them were useless.This sticker looked like it was unsticked and then sticked over again....At least this guy could've put a rubber band.


Here is this sticker,dont know why I even kept it but :D and some others that were damaged :/
 

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Caniggia

Well-Known Member
Contributor
#8
so I was lucky with all albums sent to me by Perù ... sometime package are damage but due to wrong packaging
 

Manfred

Active Member
#9
A rare COPA 2007 update sheet perforated by the customs of Peru to check if there was no drugs inside.

+ another example of a cardboard checked by customs from another shipment (probably Venezuela)
O man, that is awful. But collecting football stickers is addictive......
 

dantzig

Administrator
Staff member
Contributor
#10
A rare COPA 2007 update sheet perforated by the customs of Peru to check if there was no drugs inside.

+ another example of a cardboard checked by customs from another shipment (probably Venezuela)
Are they complete idiots, stupid or morons? Choose one of them, there's no other possible choice... Opening the package wasn't ok, they had to puncture it? I can't believe this is standard for them, it must be the work of someone really bad... Imagine if all customs around the world do that.
 

LFC1892

Well-Known Member
Contributor
#14
My bad experience believe it or not was with TOPPS UK. I ordered about 20-30 shiny cards(100C, MOM) to finish my 09/10 Premier League collection.

As we all know them cards got sharp edges so you need to at least wrap them good then put them inside an envelope.

The warehouse at Topps with all their infinite wisdom put all the cards inside a regular letter envelope which ripped by the time it reached me. Canada Post had to re-fill the envelope with the cards and insert the envelope inside a special "damaged goods" plastic bag.

Suffice to say there were cards missing and a few had bent corners. I contacted the client service there and had them replace all the cards for me. I even took pictures which were attached to the email I sent them. It was not the first they screw up an order I might add.

This is supposed to be a pro corporation with pro people working for them.
 

gaspy

Active Member
#16
My bad experience believe it or not was with TOPPS UK. I ordered about 20-30 shiny cards(100C, MOM) to finish my 09/10 Premier League collection.

As we all know them cards got sharp edges so you need to at least wrap them good then put them inside an envelope.

The warehouse at Topps with all their infinite wisdom put all the cards inside a regular letter envelope which ripped by the time it reached me. Canada Post had to re-fill the envelope with the cards and insert the envelope inside a special "damaged goods" plastic bag.

Suffice to say there were cards missing and a few had bent corners. I contacted the client service there and had them replace all the cards for me. I even took pictures which were attached to the email I sent them. It was not the first they screw up an order I might add.

This is supposed to be a pro corporation with pro people working for them.
Well, same is happening in Italy with Panini also.
I'm really worried every time I order something to Panini shop, since they are used to send stickers/cards loose in normal commercial envelopes.
Just today I received an envelope from Panini, it came opened with a message of excuses from Italian Post Service.

I think that Topps, Panini or whoever should take care of sending stickers & cards in a more safe way, at least sealing their envelopes and using more suitable ones.
 

LFC1892

Well-Known Member
Contributor
#17
Well, same is happening in Italy with Panini also.
I'm really worried every time I order something to Panini shop, since they are used to send stickers/cards loose in normal commercial envelopes.
Just today I received an envelope from Panini, it came opened with a message of excuses from Italian Post Service.

I think that Topps, Panini or whoever should take care of sending stickers & cards in a more safe way, at least sealing their envelopes and using more suitable ones.
Sorry to hear that gaspy. Stickers are more fragile than cards because they are thinner and can easily bend. What is it with those two big companies(Panini & Topps). They lead the industry in cards/sticker production, yet their dispatch departments is nothing short of amateurs. I hope you contacted them, gave them shit and get your stickers re-sent.
It really does not hurt them if they used bubble envelopes. Idiots. :rolleyes:
 

LeicesterRob

Active Member
Contributor
#18
So far my experiences with ebay sellers has been excellent... well except for one! It was the 2011 women's full set of stickers. Visually they looked perfect and the packaging was superb but it came from a smoker unfortunately. Whatever I do the smoke smell just will not go away. They're in isolation now and won't be going anywhere near the rest of the albums!
 

redwhite

Well-Known Member
#19
So far my experiences with ebay sellers has been excellent... well except for one! It was the 2011 women's full set of stickers. Visually they looked perfect and the packaging was superb but it came from a smoker unfortunately. Whatever I do the smoke smell just will not go away. They're in isolation now and won't be going anywhere near the rest of the albums!
Maybe you can use the trick of the onion. Place the bad smelling album and stickers in a box, cut an onion in two parts and lay them next to the items into the box. This simple technic can be used to take bad smell away.
 

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